General provisions

The terms and conditions below are an extension and a part of Public Offer End User License Agreement (EULA). By taking any actions upon Software you agree to the terms of EULA, Refund Policy, Upgrade Policy and other related documents as per p.14 of EULA.

Customer can anytime download the software from the software Web site. After settlement of software license payment, the registration code (p.1.d of EULA) will be delivered to the Customer.

In case of license cancellation for any reason, SysDev Laboratories can not control software downloads and use of registration code by the Customer. For this reason and in order to confirm legitimacy of order cancellation request, it can only be processed basing on conditions below.

Refund conditions

Customer is entitled to request full or partial software license fee refund (money back) during "Refund request term", if ALL of the following conditions are met:

• Customer tested Trial Software before purchasing software license;
• the software fails to process critical operation due to software error;
• failed operation is not available in Trial Software due to Trial Limits or does not fail in Trial Software;
• failure of operation is not caused by hardware problems;
• SysDev Laboratories is unable to supply replacement software that can perform failed operation within 7 days term from the date of problem report;
• request for refund was posted to a reseller or to SysDev Laboratories only during "Refund request term".

Refund request will be rejected if:

• Customer didn't try Trial Software (using Software Evaluation License) to check if required function is available in the ordered software;
• the operation reported as 'failed' is NOT available in the software according to software specification;
• the request was sent after the end of Refund request term.

Special offers

We offer the following options in lieu of software license refund:

• if you ordered a wrong software edition by mistake, software license can be replaced according to Software Upgrade Policy;
• if you have insufficient expertise to complete operations conducted by the software, SysDev Laboratories may provide software support or paid assistance service;
• instead of using software you can order professional services of SysDev Laboratories. In this case ordered software license will be kept or canceled with its price deduction from the service fee.

Refund request terms

The software license refund can be processed only in case if all "Refund conditions" are met.

If "Refund conditions" are met, SysDev Laboratories will process full software license refund within 14 days term from the date of software license purchase according to clause #4 of the article #13 of the Law of Ukraine #1023-XII dated 12.05.1991 (About Consumer Protection).

Refund request may be considered to be processed in 30 days term from the date of software license purchase.